Privacy Policy

This Privacy Policy explains how Life Ventures LLC ("we", "us") collects, uses, and shares personal information when you use Cael at caelagent.com, in the iPhone and iPad app, and through supported messaging channels (the "Service"). We are the controller of the personal information processed through the Service.

1. Information we collect

• Account information: name, email address, birthday, password (stored only as a secure hash), and your linked messaging identifier (for example, your Telegram user ID). We use your birthday only to keep plans age-appropriate (for example, no bars or drinks for anyone under 21).
• Content you provide: the messages, voice notes, images, instructions, memories, contacts, and tasks you send to or create with the Service.
• Information about your partner: to plan dates, you may tell us about someone you date, such as their name, tastes, allergies, sizes, and important dates. We use this only to plan dates for you, and you can view, edit, or delete it from the dashboard. Please share only what you believe your partner would be comfortable with.
• Duo (linked accounts): if you link your account with a partner's, each of you controls what is shared. Your partner sees plans you create together and anything you choose to share; your private notes and messages stay private, and surprise details stay hidden until you reveal them. Either person can unlink at any time.
• Connected-service data: when you connect an integration (for example, a calendar, email, or a tool via the Model Context Protocol), we access and store the data and access tokens needed to provide it. Access tokens are encrypted at rest.
• Usage and billing data: activity, usage counts, plan, and subscription/payment status. Card details are handled by our payment processor; we do not store full card numbers.
• App data: Apple subscription transaction identifiers and status to verify membership, and device push tokens when notifications are enabled. Apple processes in-app subscription payments. We use Apple’s push notification service to deliver notifications.
• Sign in with Apple: if you use it, the name and email address Apple shares with us (which may be Apple’s private relay address).
• Crash and hang reports: from Apple’s MetricKit in the app (call stacks, device model and app version, never anything you type), used only to fix problems.
• Voice and photos: if you use the microphone to tell Cael about your partner, Apple’s speech recognition turns it into text, on your device where supported, and we receive only the text you choose to save; no audio is kept. A photo you add to your partner file is stored with your account and deleted with it.
• Technical data: log data, device/browser information, and approximate location derived from IP address, collected to operate and secure the Service.

2. How we use information

• To provide, operate, secure, and improve the Service and to perform the tasks you request.
• To personalize the assistant by remembering your preferences and context.
• To recommend better places to everyone, using anonymous pooled ratings: when you rate a place or a date, that rating is counted together with other users' ratings of the same place. A place is only counted once at least three different people have rated it, Cael only ever says things like "loved by 9 of 11 Cael couples", and it never reveals who rated what. Deleting your account removes your ratings from these counts.
• To process payments, manage subscriptions, and prevent fraud and abuse.
• To communicate with you about the Service, including service and security notices.
• To comply with legal obligations and enforce our Terms.

We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising as those terms are defined under U.S. state privacy laws. We do not use your private content to train third-party foundation models, and we direct our AI providers not to use API content for their model training where that option is available.

3. Legal bases (EEA/UK users)

Where the GDPR or UK GDPR applies, we process personal information on these bases: performance of a contract (to provide the Service you request); legitimate interests (to secure, maintain, and improve the Service, and to prevent abuse); consent (for optional features and connected integrations you choose to enable, which you may withdraw); and legal obligation (to comply with applicable law).

4. Service providers and disclosures

We share personal information only as needed to run the Service, with providers acting on our behalf under appropriate contractual protections, including:

• AI / model providers (e.g., OpenAI) — to generate responses and perform tasks.
• Messaging platforms (e.g., Telegram and Blooio for iMessage) — to deliver and receive your messages.
• AI assistants you connect Cael to (ChatGPT by OpenAI, Claude by Anthropic, Gemini by Google, Perplexity, and Muse by Meta) — when you use Cael from one of them, it sends us your request and receives what that request needs, such as a plan, your plans list or your partner file. Each company handles your conversation with its assistant under its own privacy policy. You can disconnect at any time in Settings (or by revoking the API key you gave Muse), or in the assistant.
• Payment processing (Stripe for web purchases and Apple for in-app purchases) — to handle subscriptions and billing.
• Connected integrations you authorize (e.g., Google services, tools you add via MCP).
• Search and browsing infrastructure (e.g., Brave Search) used to fulfill web tasks you request.
• Maps, places and events data (e.g., Google Maps Platform, Ticketmaster) — to check that venues in a plan are open, fill in their hours and phone numbers, estimate travel times, and find events. We send place names, addresses, cities and dates, not your name or contact details.
• Cloud hosting and infrastructure (e.g., Railway, Vercel) — to host and serve the Service.
• Website analytics (Google Analytics) — to measure how visitors use our website, such as which pages are viewed and where visits come from. See section 11.

We may also disclose information to comply with law or valid legal process, to protect our rights, safety, and property or those of others, and in connection with a merger, acquisition, or sale of assets (with notice where required).

5. AI processing and automated actions

The Service uses automated systems and AI to interpret your requests and act on them. Output may be inaccurate; you are responsible for reviewing it. The Service does not make decisions that produce legal or similarly significant effects about you without your involvement, and it seeks your confirmation before significant or irreversible actions.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, and afterward only as necessary to comply with legal obligations, resolve disputes, and enforce agreements. You can delete individual items (such as memories and reminders) at any time, and you can delete your entire account, which permanently removes your data as described below.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, port, or restrict processing of your personal information, to object to certain processing, and to withdraw consent. U.S. state-law residents (including under the CCPA/CPRA) have the right to know, delete, correct, and opt out of sale/sharing (which we do not do), and the right not to be discriminated against for exercising these rights.

• In-product controls: view, edit, and delete memories, reminders, contacts, and integrations from your dashboard.
• Delete everything: use "Delete account" to permanently erase your account and associated data — including messages, memories, tasks, contacts, connected-tool tokens, and your isolated browser profile — and to cancel an active web subscription. If you subscribed through Apple, you must cancel that subscription separately in your Apple Account settings; deleting your Cael account does not cancel Apple billing.
• Requests: you may also contact us at alec@caelagent.com. We will verify your request and respond within the time required by law. You may use an authorized agent where permitted.

8. Security

We use technical and organizational measures to protect personal information, including encryption of integration tokens at rest, hashing of passwords, per-user data isolation, and isolated, per-user browser sessions. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International transfers

We operate in the United States and may process information there and in other countries where our providers operate. Where we transfer personal information from the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.

10. Children's privacy

The Service is not directed to children under 13 (or under 16 in the EEA/UK), and we do not knowingly collect their personal information; sign-up is refused for anyone who gives a birthday under 13. People aged 13 to 17 may use the Service with a parent's or guardian's permission, and their plans never include alcohol or age-restricted venues. If you believe a child under 13 has provided us information, contact alec@caelagent.com and we will delete it.

11. Cookies and similar technologies

We use a strictly necessary cookie and browser storage to keep you signed in, infrastructure cookies from our hosting and payment providers, and Google Analytics analytics cookies (such as _ga) on our website to understand which pages are visited and how visitors arrive. Google Analytics receives the pages you view, your approximate location, and basic device and browser information; it does not receive the content of your conversations with Cael. We keep analytics off pages that carry private links (for example, password reset, squad invites, and card entry). We do not use advertising cookies. See our Cookie Policy for details and for how to opt out.

12. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will provide reasonable notice and update the date above. Your continued use after changes take effect constitutes acceptance.

13. Contact

For privacy questions or to exercise your rights, contact Life Ventures LLC at alec@caelagent.com.